We reserve the right to change any of our terms of service, privacy policy, returns policy and any Website content at any time and without notice.

Orders: If you are buying a product or service through The Nursery Bird you are accepting the set terms of service, privacy policy and returns policy outlined within this Website.

By placing an order you are agreeing to the following terms of service. All orders are subject to availability. Dispatch times may vary according to availability and any delivery guarantees of the third party postage or courier suppliers. Delivery times are subject to delays for which we will not be responsible.

The Nursery Bird retains the right to refuse any order or request made by you.

Payment: We offer a variety of credit card payment options including, Visa, Master Card and American Express. Upon receiving your order our third party partner Stripe will carry out the standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed and your card debited with the full payment. Your purchase will not be sent until your payment has been approved by us and we have debited your credit or debit card.

Pricing and taxes:  All prices shown within this Website are in Australian Dollars and include the 10% Goods and Services Tax. Delivery costs will be charged in addition.

Shipping Policy: We only ship within Australia.  For any other regions or international shipping please contact us and we will seek to help any way we can. We aim to have orders shipped within 24-48 business hours and delivery within 10 business days in the metropolitan area.  If you live in a regional area you may be asked to pay additional delivery charges.  We will contact you if we require additional shipping costs to be covered. Due to the vastness of our amazing country it is difficult to calculate for all areas.

When your purchase is complete you will receive an email containing your order confirmation. Once your order has been shipped we will provide you with a link that will allow you to track your delivery at any time.

Shipping insurance: We do not accept responsibility of losses or damage during transportation.  An additional insurance cover is possible through Australia Post for packages at a cost of $3.00. Please select this option at the checkout if you want the extra cover.  You have up to 3 days from the time of receiving your insured goods to report damage. 

If your order is lost in transit, please contact us within 7 working days of placing your order so that we can assist you.

Selling to people under 18:  We do not sell to people under the age of 18 unless adult consent has been granted.  Please get in touch with us by email if you have a special request. 

Product information:  It is our objective to provide you with as much product information as possible, which is correct and true at the moment of publishing.  The information is subject to change, at the manufacturer’s discretion.  Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur including but not limited to inaccuracies in descriptions and incomplete or not current information.

We take no responsibility for incorrect or incomplete information published. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Please note that the colour representation is different depending on the configuration of your monitor and your eye sight. If you are in doubt please email us and we will respond as soon as we have the information you are seeking. 

Privacy Policy: Our privacy policy can be found at Privacy Policy. By using this Website, you consent to the policy and agree to provide accurate data and information as required. We reserve the right to make any changes to our policies or Website content at any time without prior notice.

Complaints: All complaints will handled with discretion. If you wish to submit a complaint, please provide us with all relevant details.  You will also receive an acknowledgement from us within 7 days confirming receipt of your complaint.  

Website Restrictions: You must not commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or offensive; hack into the Website; corrupt data; send any unsolicited advertising or promotional material; attempt to affect the performance of this Website.

The intellectual property rights in all content on this Website remains the property of The Nursery Bird. You may print and display the content supplied for your personal use. You are not permitted to republish, manipulate, distribute or otherwise reproduce any of the content for the purpose of any business or commercial gain without The Nursery Bird prior consent.

You may link to our home page or content within the site, provided you do so in a way that is fair and legal and does not damage our reputation or misrepresent it.  You must not suggest any form of association or endorsement on our part where none exists and without The Nursery Bird prior consent.

Legal Terms: The terms of service outlined are in accordance with the laws of Victoria, Australia. In the event of any dispute or claim, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia.

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. The Nursery Bird shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of the content on this Website, the Website and products sold through this Website.

You agree to indemnify, defend and hold harmless The Nursery Bird, its owners, directors, employees, consultants, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

We will not be liable for any loss or damage caused by a distributed viruses or other technologically harmful material that may infect your computer hardware or software due to your use of this Website.

Questions: If you have any questions or concerns please contact us at milena@thenurserybird.com.au. You will also receive an acknowledgement from us within 7 days confirming receipt of your query or complaint.