If a product has arrived to you with a manufacturing fault we will replace the product.

We do not replace or refund on change of mind or if the product has been misused in any way, including not following care instructions.

Nook offers a 2-year Limited Warranty on the Pebble Wrap and a Limited Lifetime Warranty on the Pebble Mattress. For more information please email milena@thenurserybird.com.au. The warranty is based on the consumer’s quality of care for the product, including following of the care instructions listed on the product and proper storage away from damp, heat or any other elements including insects.  We expect to see the receipt of purchase.

Nook Sleep Systems items purchased in a third party store are subject to their returns policies and procedures.

Return of the product is at the cost of the customer and customer’s responsibility to have it packaged correctly and safely. For options please email us and we are happy to help any way we can. milena@thenurserybird.com.au

Our returns policy is in accordance with the ACCC regulations. (Please visit their website for the full terms http://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties)